Print Page
Contact Youthline about this page

Counselling & Face to Face Support

Face to Face Counselling Services

Youthline also provides face to face counselling services in some regions of the country.

Everyone has difficult experiences or feelings at some point in their lives, and it isn't always easy or useful to try to deal with them alone. Seeing someone face to face who can work with you in a confidential and safe environment can help you to better understand yourself, discover your strengths, make decisions, deal with difficult life events both present and past, cope with difficult feelings, improve your relationships and improve self-esteem.

Whether it's a counsellor or a youth worker that you would like to talk with, we can help you to do that.

What types of counselling do we provide?

  • Individual
  • Couples
  • Families – both family therapy and family support
  • Pregnancy counselling
  • ACC Sensitive Claims Sexual Abuse Counselling

What we offer

Youthline’s approach is tailored to each individual; client centred and strengths based.

Our team of counsellors specialise in a range of issues including: anxiety and depression, relationships and family, sexual abuse and violence, identity and purpose of life, drug and alcohol, self-esteem and confidence, communication skills, life transitions or change, grief and loss, loneliness and isolation, anger management, sexual orientation or gender identity (GLBTI), body image or weight concerns, eating disorders, bullying, mental health issues, emotional or psychological abuse, physical abuse and violence, domestic violence, financial stress or unemployment, miscarriage support and pregnancy support, post-traumatic stress, self-harm and suicidal feelings or thoughts. 

Our team are also trained in a number of therapeutic modalities including

  • Cognitive Behavioural Therapy (including Trauma Focused CBT
  • Dialectic Behavioural Therapy
  • Ego state therapy
  • Solutions-focussed therapy
  • Narrative therapy
  • Psychodynamic psychotherapy
  • Gestalt therapy
  • Sand tray and interactive drawing therapies
  •  EMDR (Eye Movement Desensitization and Reprocessing)


What to expect when you are referred to counselling?

When you call our Support Centre on (09) 361 4168, we will ask you a few confidential questions to match you with a support person who is right for you, and go through what is called an initial intake assessment. The assessment is a broad conversation about areas of your life that you might be seeking support for from counselling, and any sources of strength you have currently. Your support person will give you a call to arrange a time and place to meet or talk.

We will then match you with an appropriate counsellor within 48 hours.

The next person to get in touch will be your counsellor who will book the first appointment with you directly. Click here to see some of our face to face team, and let our intake team know if there is anyone you particularly feel would be a good fit for you.

ACC Sexual Abuse Counselling and Support Services

We provide free, inclusive, wrap-around ACC counselling and assessment services in the Auckland region for anyone who has experienced sexual abuse - children, young people and adults. Our comprehensive team of counsellors, psychotherapists, psychologists and psychiatrists have years of experience in working sensitively and confidentially with people who are survivors of sexual violence and sexual abuse.

Once matched with your preferred counsellor, it costs you nothing to see your counsellor for up to 6 initial sessions. From here, your counsellor will work with you to develop a plan to support your short or longer term needs and support the process to access fully-funded ACC services.

Please click here to see more of our ACC Sexual Abuse Counselling and Support Services team.

Counselling sessions are available in Ponsonby, Manukau, Waitakere, North Auckland and Rodney.

How long will it take before the first session?

The current average time from referral to first session is 8 – 9 days.

How much does it cost?

ACC sexual abuse counselling is free.

The initial assessment for intake to counselling is free of charge. Contributions to the cost of the other counselling services are determined on a sliding scale ranging from $40 to $120 per hour.

Please contact us if you need financial support to see a therapist; we have a range of options we can explore with you and we don’t want money to be a barrier to seeking help.


 For more go here.

 All-ages Counselling Services  

We provide free, inclusive, wrap-around ACC counselling and assessment services in the Auckland Region for anyone of any age who has experienced sexual abuse - children, young people and adults. 

Once matched with your preferred counsellor, they will guide you step by step to work out whether you would like us to apply for financial assistance from ACC for you. 

From here your counsellor will work to develop a plan to support your short or longer term needs.

Information about our great team of experienced, highly skilled counsellors, psychotherapists, psychologists and psychiatrists who are available to support you is below.

Please contact the Support Centre at ph: 09 361 4168  or to talk with someone about how we can help or to get further information.



Name: Charlotte Bell
Qualification: Post Graduate Psychotherapy, MNZCCA, Registered Psychotherapist
Special Areas of Expertise: Charlotte sees clients at the Life Unlimited rooms in Ponsonby, Auckland. Her work is client centred with an integrative gestalt and psychodynamic approach, incorporating a Christian spiritual perspective. She also incorporates psychosomatic integrative psychotherapy
Approach: Charlotte works in a way to build a trusting relationship where clients have the opportunity to deal with past trauma using a range of modalities. Charlotte is a qualified psychotherapist, having worked in this field for more than 30 years. She utilises a holistic model bringing together approaches which respect and work with clients spirituality, body responses and emotions in order to move through trauma to finding life giving ways of being, living more in the present .Charlotte has trained in Integrative Gestalt, Somatic Psychotherapy, Developmental Needs Meeting Strategy and Mindfulness.

 Amber Davies 2015 200


Name: Amber Davies
Qualification: MHSc in Psychotherapy (Hons), Grad Dip Psychosocial Studies, Accredited PsychoSomatic Integration Practitioner and EMDR therapy 
Special Areas of Expertise: Trauma, Anxiety, Depression, Adolescents, People diagnosed with Borderline Personality Disorder
Approach: Amber is a hopeful, warm and honest person. She works from a client-centred approach, tailoring the therapy to the individual with a dual focus on: creating a trusting and open relationship with the person, and working collaboratively to determine clear goals to enhance wellbeing. Amber has worked in a range of roles over the last 10 years in mental health, clinical leadership and youth development. She is an experienced group facilitator and works with both adults and adolescents.

Chris Johannis3 

Name: Christine Johannis
Qualification: Diploma of Counselling and Psychotherapy (Psychosynthesis)
Special Area of Expertise: Depression, anxiety, trauma recovery, difficulties with food and body image, relationship issues, lack of meaning and direction
Approach: I work alongside my clients in a safe and respectful way, helping them to manage presenting symptoms as well as working towards the desired growth and change.

Geoff Garton 3


Name: Geoffrey Garton
Qualification: Level 8 Counsellor
Special Areas of Expertise: Psychodynamic Therapy/Trauma Therapy
Approach: Client-centred.


Andrew Macgregor1

Name: Andrew Macgregor

Qualification: Registered Psychotherapist MNZAP
Special Areas of Expertise: Trauma
Approach: Inclusive, supportive approach to therapy.

Helen Harris

Name: Helen Harris
Qualification: Bachelor of Counselling
Special Areas of Expertise: Adult/Women, Cultural: Christian
Approach: I enjoy helping clients towards understanding, healing and meaning in their lives. I value a holistic view of personhood, incorporating spiritual values.

 Josie Young 3

Name: Josie Young
Qualification: Diploma in Counselling, Diploma in Violence and Trauma Studies, Certificate in Women’s Studies
Special Areas of Expertise: Lesbian Women, Domestic Violence, Trauma
Approach: Person centred therapy, time line therapy, Transactional analysis, C.B.T, Mindfulness.


 Karen Adams2

Name: Karen Adams
Qualification: Registered Psychologist
Special Areas of Expertise: Trauma, Sexual Abuse.
Approach: Client-centred.

Karolle G2 

Name: Karolle Gjaltema 

Qualification: Masters in Clinical Psychology, Post Masters Diploma in Clinical Psychology
Special Areas of Expertise: Somatic Mind Body Psychotherapy, EMDR (Eye Movement Desensitisation and Reprocessing)

 Sue Nicholls 4

Name: Sue Nicholls
Qualification: Bachelor of Counselling
Special Areas of Expertise: Youth, Relationships, Parenting, Life Stages, Stress, Burn Out and Anxiety
Approach: Client-Centred therapy, CBT, Family therapy, Mindfulness

Nicky Baigent2

Name: Nicky Baigent
Qualification: Graduate Diploma in Psychotherapy. Bachelor (Hons) Drama and Theatre Arts
Special Areas of Expertise: Working with adults who have suffered childhood and recent sexual abuse, Depression, Anxiety, Personality Disorders
Approach: Psychodynamic with a Client-Centred focus. I also use Art Therapy, Sand Tray Therapy, and Gestalt Therapy when helpful. I work with CBT also. Overall approach is holistic, and I’ve been working with Trauma/Abuse since 2002.



Name: Dr Helen Cooney 

Qualification: BSc (Hum Biol), MB ChB, FRANZCP, Cert Sports Med.

Special Area of Expertise: Mental Health of Women including Perinatal Psychiatry and Psychiatry of Old Age.

Approach:I use a bio- psycho- social approach to supported assessments. This means collecting information, making a diagnosis, making sure you understand the diagnostic process, then developing the treatment plan with you and your therapist. Medication could be part of this plan but never in isolation

Toni Shepherd

Name:Toni Shepherd

Qualification: BCom. Grad Dip Psych.Post Grad Advanced Psych Practice. Advanced Clinical Practice.

Special Area of Expertise: Maori, Adolescents, Whanau.

Approach: While my approach varies for each client, I primarily utilise psychodynamic psychotherapy, trauma focused models, cognitive behavioural techniques and indigenous wisdom. 



Name: Beth St Claire

Qualification: Graduate Diploma in Psychotherapy; Masters of Health Science (Hons); Postgraduate Certificate in Clinical Supervision; Certificate in  Dramatherapy (UK);  B.A. (Psychology); Graduate Diploma in Education.

Special Area of Expertise: Life transitions, Gender and sexuality issues, Recovery from Cults / Fundamentalist groups. 

Approach:  Ecclectic - using approaches including Psychodynamics; Integrative Gestalt; CBT; Mindfulness; creative approches - Sandtray, Interactive Drawing Therapy (IDT), metaphor, dream work, guided visualisations etc.


Kirk Vette2

Name: Kirk Vette

Qualifications: Bachelor Counselling, Post Graduate Certificate in Supervision

Professional Membership: New Zealand Christian Counselling Association.

Modalities: Kirks work integrates various modalities including Person Centred Counselling, CBT, structural and systemic family therapy.

Profile:Kirk works with individuals, couples and families. Working with the issues that they bring including depression, anxiety, grief and relationship difficulties.

Kirk also facilitates groups for people who struggle with anxiety.

Specialty areas include: working with young people and families and supervising counsellors and youth development workers.

Kirk works with a wide variety of people from diverse cultural and ethnic back grounds.



Name: Juliette Baertschi 


Masters of Arts in Psychology, Diploma in Counselling, One year of Post Graduate Diploma in CBT, Certificate in Couple Counselling, Post Graduate Certificate in Supervision

Professional Membership:

New Zealand Association of Counsellors.

Modalities:Person Centred Counselling, Cognitive Behavioural Therapy, Motivational Interviewing.

Profile: Juliette has diverse experience in working with individuals (adults and adolescents) as well as couples. She works with a variety of issues including: grief, loss, depression, anxiety, and pregnancy, as well as self esteem, identity and relationships difficulties.

Specialty Experience: Pregnancy / Post-termination and Miscarriage Counselling.  Juliette works in a holistic and impartial way that empowers women to make informed choices that are best for them. Partners and support people are also welcome.

Juliette has also provided supervision for counsellors and other mental health professionals since 2009.

sarah calvert2

Name: Sarah Calvert

Qualification: PhD. Clinical Psychologist. NZPsS. NZAP. IARPP.

Area of Expertise: children and adolescents

Approach: Sarah approaches her work by being interested and curious about my clients and their experiences and working collaboratively with them to develop skills and strategies to overcome distress.



Name: Zoe Vucich

Qualifications: Registered psychotherapist (PBANZ); PG Dip Health Sciences (specialising in Advanced Psychotherapy, Sexology, Sex Therapy and Clinical Supervision); MNZAP

Areas of Expertise: Zoe works with sex and intimacy problems. She is experienced in such issues as burn-out, life transitions, depression, creative blocks, and relationship struggles and confusion.

Approach: Zoe often works with people who have had enough of struggling and confusion. Experience has taught her that sharing problems with a caring and effective listener can help us live with more depth and freedom. For the most part she works short and medium term from a variety of theoretical perspectives (including CBT, psychodynamic, relational, Acceptance and Commitment Therapy, positive psychology, mindfulness, solution-focused and transactional analysis).

Brigitte Puls

Name: Brigitte Puls

Qualification: NZ reg psychologist (clinical scope of practice), NZ reg. psychotherapist. Clinical Movement Dance Therapist ( EAG). Dances of Universal Peace Leader ( certified). Certificate in Supervision ( AUT). Senior lecturer at AUT (part-time). Member NZAP, CTAA, DTAA, DUPANZ.

Area of Expertise:Working with children. Based on careful assessment, Brigitte may work with children and adults (including in groups) with diverse symptoms and problems addressing emotional, social, somatic and spiritual concerns.

Approach: Brigitte follows a flexible, simple and creative approach to psychotherapy and counselling. Her focus is on facilitating a person finding their natural aliveness and energy, and understanding how (and why) they block this energy in the present moment. This process of discovering "who they truly are" leads to empowerment and the (re-) unifying of body, mind and Spirit . Apart from talking, Brigitte's repertoire of techniques may include mindfulness, body awareness and the use of sandtray for adults, and a playtherapeutic approach with children.



 Maragaret Lewis

Name: Margaret Lewis,
Qualification: Bachelor of Counselling,

Area of expertise: Adults, youth and children who have experienced Grief and Loss,Trauma, Domestic Violence,  and historical or recent Sexual Abuse. 

Approach: Client centred, CBT, Trauma work, Child Centred Playtherapy, Sandtray therapy, Mindfullness



Name: Fiona Wilson 

Qualification: I studied Medicine at the University of Auckland, graduating MBChB in 1992 and became a registered medical practitioner in 1993.  It was reading Viktor Frankl’s book, “Man’s Search for Meaning”  that inspired me to study Psychiatry. I trained in Psychiatry in Auckland and qualified as a Consultant Psychiatrist in 2007, gaining the Fellowship of the Royal and Australian College of Psychiatrists (FRANZCP).  Since 2007, I have worked at both Tiaho Mai and Te Whetu Tawera (acute inpatient Psychiatric units at Middlemore and Auckland hospitals), the Cottage Community Mental Health Centre (Otahuhu) and Manawanui Maori Mental Health Service (Point Chevalier).  I have been working in a General Adult Psychiatrist role at Manaaki House Community Mental Health Centre in Panmure since 2011.  In the last few years, I have gained an Advanced Certificate in Adult Psychiatry, Postgraduate Diploma in Cognitive Behaviour Therapy (PGDipCBT, Massey University) and achieved 5 competencies in the Takarangi Framework (Cultural Competency).

Approach: It’s a privilege to be a Psychiatrist and to hear so many people’s stories and share their journey of Recovery.  The goodness of people and their capacity for resilience in the most difficult of circumstances continue to inspire me.  In accordance with the RANZCP Code of Ethics, my aim is to work collaboratively and have an holistic approach that acknowledges the biological, psychological, social/family, cultural and spiritual underpinnings of good mental health.  I have a particular interest in Cognitive Behaviour Therapy (CBT) as a Psychological model.  It is a pleasure to join the Youthline team to provide Psychiatric assessments for ACC sensitive claims.

 Counsellor ACC 1

Name: Sarah McNeil 

Qualification: Registered psychologist 

Approach:I believe that it is within the context of our relationships where we experience some of our greatest learnings about life and ourselves, and therapy is one avenue in which we can do this. My approach as a therapist acknowledges the importance of the relationship between client and therapist as a vehicle toward change. The therapeutic relationship can provide a safe space in which to explore thoughts and feelings, while generating strategies to manage those that are distressing.

I have been working in mental health since 2004. I see a range of people seeking help and support in a variety of areas: anxiety, depression, relationship problems, sexual difficulties, sleep, intrusive thoughts, life crisis, stress, gay/lesbian/transgender issues, substance use and addictions, grief, trauma, adjustment to change and transitions, emotions that feel out of control. 


Sarah Acc contract

Name: Sarah Lowe

Qualification:Registered Psychologist
BSc (Hons), MSC (Applied Psychology)

Professional Membership: Full member of the NZPsS (New Zealand Psychological Society)

Areas of Expertise: Sarah is a Registered Psychologist who is skilled in assessing and providing therapeutic intervention for Adults, Youth and Children. She is experienced in a range of issues including Trauma and Abuse; Sexual Offending/Sexualised Behaviours; Anxiety and Depression; Parenting difficulties and other psychosocial and environmental difficulties including school and occupational problems.

Approach: Sarah works in a collaborative way with clients and their families while integrating a range of approaches and modalities tailored to reflect the client’s needs. She helps individuals to develop skills and strategies to enhance their wellbeing and values the opportunity to be involved in that client’s journey. Her experience of working closely with the Police, Child Youth and Family and DHB’s helps Sarah provide support for those clients and their families who have complex health, forensic and care and protection needs.